End User Help Desk
AN 'UNLIMITED SCOPE' HELP DESK
Increase End User Productivity through improved IT Service Levels
Every minute an end user is unable to access an IT service or technology costs the organization money. Our 24/7 help desk is not limited to specific applications – if a Standard Operating Procedure can be defined, we will act on it. The service includes a software ‘agent’ for remote control and patching, as well as anti-virus/anti-malware and software distribution.
60s
End User Help Desk Average Speed of Answer
100%
U.S. based Tier 1, Tier 2 and Tier 3 engineers
81%
average First Contact Resolution
5%
Top hired and industry proven expert engineers
96%
of incident resolutions rated highly satisfied or satisfied
OPTIMIZE TECHNOLOGY-DRIVEN PRODUCTIVITY
Powerful End User Support
Proactive, U.S.-based Service
Our service provides a single point of contact for ticketing and remediation through email, web, or phone. Agents installed on each device allow us to quickly provide remote control support, keep patches up to date, and take care of your anti-virus and anti-malware
protection.
Download our Data Sheet to learn more about our Managed End User Help Desk
Download our Managed End User Help Desk data sheet to learn more about how we can increase your end user productivity through improved Service IT Levels.
In addition to the Managed End User Help Desk datasheet, check out our other service datasheets below:
60s
End User Help Desk Average Speed of Answer
100%
U.S. based Tier 1, Tier 2 and Tier 3 engineers
81%
average First Contact Resolution
5%
Top hired and industry proven expert engineers
96%
of incident resolutions rated highly satisfied or satisfied
case study
Oil & Gas Drilling Services Company Saves 70% Through Automation & Infrastructure Rationalization
Challenge
Remove 76% of IT Infrastructure & Help Desk Staff
Declining oil & gas revenues caused our client to drastically reduce their overall operational costs. They needed to be focused on strategic initiatives rather than ongoing operational tasks.
Solution
nDivision's Autonomic Managed Service
Utilizing nDivision’s Autonomic Managed Service to supplement the remaining six infrastructure and help desk employees, the client’s infrastructure environment was rationalized and optimized over approximately twelve months.
Results
70% Savings & Increased Executed Projects
The client achieved total cost savings of approximately 70% through a combination of automation and infrastructure rationalization, improved service levels, and an increased number of executed projects from four or five a year to an excess of thirty per year.