SMART IT Support for Small Business
SMART IT Support
IT Downtime is a Killer to Productivity
Smaller companies struggle to attract and retain high caliber IT resources. A Managed Service Provider (MSP) can help – but finding a quality, trustworthy MSP can prove to be difficult, and the traditional approach to Managed Services often comes up short.
nDivision’s SMART IT Support offers a better solution. One that applies the intelligent use of technology to provide 24/7 assistance and solutions to keep your SMB ahead of the technology curve.
Stop recurring issues
Through Intelligent Automation and talented engineers, we develop solutions to permanently fix IT problems once and for all.
Rapid response and resolution times
Our Average Speed of Answer is 60 seconds, because of our talented engineers our First Call Resolution averages 81%.
Get the best talent
We resolve 83% of IT Infrastructure incidents via automation--allowing us to invest in top-tier talent for tasks that need a human touch.
Enjoy a 90-day guarantee
We're so confident in our SMART IT Support, we offer a no strings attached 90-day, penalty-free cancellation option.
60s
60 second average response time
5%
Top hired and industry proven expert engineers
96%
Incidents that our engineers work on are rated highly satisfied or satisfied
81%
of incidents are resolved on the first call by our highly skilled staff
83%
resolution through intelligent automation before the incident is even noticed
Our 5-Point Methodology
SMART IT Support
nDivision’s SMART IT Support combines technology, talent and culture to deliver an extraordinary service experience.
In addition to the SMART IT datasheet, check out our other datasheets below:
Service Level Agreements
Exceptionally high SLAs 24x7 with a 60 second Average Speed of Answer help desk response times and 81% First Call Resolution.
Metrics
Real-time Customer Dashboard provides data on the quality of service, and each interaction can be rated by the user.
Automation
State-of-the-art technologies achieve an average of 83% autonomic resolution of infrastructure incidents.
Remote
99.8% of all incidents are resolved remotely—a critical capability with a workforce that’s operating more remotely than ever
Talent
Attract the best U.S.based talent in the industry, with first line resources closer to tier 1.5, rather than just tier 1.
Drop us a line! We are here to answer your questions 24/7
NEED A CONSULTATION?
SMART IT Support not exactly what you need?
Custom Services Tailored for Small Business
Infrastructure Managed Service
Support for you servers, storage, network devices and cloud, with an average of 83% autonomic resolution.
End User Help Desk
Increase employee productivity with a 24/7 'unlimited scope' Help Desk service for end-user support.
Microsoft 365 Management
Forward-thinking solutions to reduce risk, control costs, and optimize security.
Azure Virtual Desktop Managed Service
Combine your Azure subscription with world-class automation and improve your end user experience.
Azure Managed Service
Enable your Azure cloud transformation strategy without the need for in-house expertise or management.